If you decide that the product you purchased from us is not exactly what you were looking for, there is no problem returning it to us. We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We cannot refund the cost of the postage relating to your return.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Additional non-returnable items: Gift cards.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This usually occurs within 24 hours, but please allow 2-3 days to allow for refund to be cleared by your bank.
Late or Missing Refunds
If you haven’t received a refund within 3 days, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is cleared. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@HouseholdHeaven.com.
If you need to exchange an item for a different size or colour send us an email at sales@HouseholdHeaven.com and send your item to: Surefreight Global Forwarding, Enterprise Park, Hillview, Hillview Road, Belfast, BT14 7BT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless there is an error on our end.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £40, we recommend using a trackable shipping service.
All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Household Heaven contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Household Heaven.
Warehouse Returns Address
Surefreight Global Forwarding